Service Status
Something not working? Before you assume it's your equipment, check both layers in one place: the health of our managed infrastructure and the major providers it runs on — Microsoft, Azure, Virtutel, NBN, Telstra and Optus. Rule out a fault in seconds, and if there is one, our team can jump in and help you get back up.
Auto-checked Azure and Virtutel figures refresh automatically up to every 10 minutes (checked 09:18 AEST as of this page load).
Still not working after checking here?
Call us on 1300 250 319 and we'll investigate — if the provider is at fault we'll manage it with them for you.
Our managed infrastructure
The services we run and monitor 24/7 for our own and client environments. Last full review 25 September 2025.
Help Desk & Phone Support
Support
Remote Support Tools (MeshCentral / TeamViewer)
Support
Microsoft 365 (AU Tenant)
Cloud
Web Hosting (cPanel cluster)
Hosting
WHMCS Client Portal & Billing
Hosting
DNS & Email Routing
Cloud
Backup Vault (Datto / Synology)
Backup
VoIP / Hosted PBX
Voice
Monitoring & Alerting
Internal
Public Website (ipswichitservices.com.au)
Internal
Recent incidents
We log every incident, how long it took and what we did about it.
Brief degraded performance — cPanel cluster node 2
A disk I/O spike on node 2 slowed site loading for a short period. The offending process was isolated and performance returned to normal; node 2 was migrated to a fresh volume.
lasted 22m · 8 Apr 2026
Partial VoIP outage — PBX cluster failover
A failing network switch caused intermittent VoIP drops for affected clients. The cluster failed over to the standby node and calls were restored; the switch was replaced.
lasted 5h 30m · 6 Jun 2025
False-positive alert — PRTG probe
A misconfigured probe started sending false alerts. The probe was corrected and alerting returned to a normal state. No client services were affected.
lasted 18m · 14 Mar 2025
Check a provider
Pick your provider below. A Live embed badge means you can watch the status right on this page; the rest open the official page in a new tab.
Microsoft 365
Opens in new tabOutlook, Teams, OneDrive and Exchange for your business. Most common provider-side issues we see: email delays, Teams calls and OneDrive sync.
Microsoft Azure
Live embedCloud infrastructure — if your apps, hosting or backups run on Azure, start here.
View the live status right here — it loads on demand so this page stays fast.
Virtutel
Live embedOur preferred internet provider — business fibre and 5G. Their page also links the NBN and Telstra Wholesale fault pages for wholesale faults.
View the live status right here — it loads on demand so this page stays fast.
nbn (nbnco)
Opens in new tabNational Broadband Network outages and network status, including lookup by address.
Telstra
Opens in new tabTelstra mobile, fixed line and broadband outage information.
Optus
Live embedOptus mobile and fixed network updates and outage information.
View the live status right here — it loads on demand so this page stays fast.
We don't just point you at a status page
When a provider has a fault, it's not the end of the conversation. As your managed IT provider, we sit on your side of the table:
- We confirm whether the incident actually affects your services — not just that one exists somewhere.
- We raise and track the incident with the provider under the reference number, so you don't have to chase it.
- We set up workarounds where possible — alternate lines, mobile hotspots, priority email queues — until you're back up.
Frequently asked
- Is Microsoft 365 or our internet having problems? Check here first.
- Yes — this page links straight to the official status pages for Microsoft 365, Azure, Virtutel, nbn, Telstra and Optus. If a provider shows an active incident, the issue is on their side, not your equipment, and our team can help triage it while you wait for the fix.
- What should I do if a provider shows a fault?
- Screenshot the incident, note the reference number, and call us on 1300 250 319. We can confirm whether the fault affects your services and manage the recovery with the provider on your behalf.
- Why can some status pages only open in a new tab?
- Microsoft, nbn and Telstra don't allow their status pages to be embedded inside other websites, so those open in a new tab. Azure, Virtutel and Optus can be viewed right on this page.
- How fresh is the infrastructure health snapshot?
- The provider statuses (Azure, Virtutel) refresh automatically up to every 10 minutes. The our-infrastructure panel shows the last full service review (25 September 2025) and the incident log covers resolved incidents since. If anything on the list doesn't match what you're experiencing, call us on 1300 250 319 and we'll check your services directly.
Need to report an issue?
Spotted a problem that isn't on this page yet? Report an incident and we'll investigate on your behalf — or book a free IT review and we'll show you the difference 24/7 monitoring makes.