Need IT Help Right Now?
Download. Run. Done.
Call us on 1300 250 319, then click the button below. A small tool will download, you double-click to run it, read the code on screen to our technician, and we'll take it from there. No accounts, no logins, nothing to install.
How It Works
Four simple steps from phone call to fixed. Most sessions take under 20 minutes from start to finish.
Give Us a Call
Phone 1300 250 319 and describe the problem. Our technician will confirm remote support is the right fit for your situation.
Click the Download Button
On this page, click the big blue button below. A small file called MeshCentralAssistant.exe will save to your Downloads folder.
Run the Tool
Double-click the downloaded file. A small window will pop up showing a connection code — no installation, no accounts, no setup.
Share the Code
Read the code to our technician over the phone. We'll connect, you'll see us on your screen, and we'll get the problem sorted.
Why Our Remote Support Is Different
We built this platform on our own infrastructure — hosted in Australia, fully owned by us, never outsourced.
No Install Required
Just download a single 2MB file and double-click. Nothing gets permanently installed on your computer unless we agree otherwise.
You See Everything
Your screen mirrors our actions in real-time. You can watch exactly what we do and stop the session at any moment.
You Stay in Control
We can't connect without your permission. Close the window and the connection ends instantly — no hidden access.
Fully Encrypted
Every connection uses TLS 1.3 encryption. Nothing is ever transmitted in plain text between your PC and our support server.
Hosted in Australia
Our support server runs on hardware we own, based in Australia. Your session data never leaves the country.
Technician MFA-Protected
Technician access is locked down with multi-factor authentication and full audit logs of every connection.
What We Can Help With Remotely
Around 80% of IT issues can be resolved entirely remotely — saving you travel time, callout fees, and downtime.
Software Troubleshooting
Application crashes, error messages, slow performance, driver issues — diagnosed and fixed without you leaving your desk.
Email & Microsoft 365 Support
Email won't send, Teams isn't connecting, OneDrive sync issues — resolved remotely in minutes.
Printer & Peripheral Setup
Install drivers, configure network printers, troubleshoot scanning issues — no travel fees required.
New User Setup
Set up accounts, install software, configure email, and get new staff productive remotely the same day.
Security Incident Response
Suspicious email? Strange pop-up? Possible malware? We investigate and respond quickly to contain threats.
Routine Maintenance
Windows updates, security patches, software upgrades, health checks — performed after-hours without disruption.
Mac or Linux user?
The Quick Support Tool above is for Windows. If you're on macOS or Linux, give us a call on 1300 250 319 and we'll send you a tailored link for your platform. It's just as quick.
Your Privacy Is Our Priority
Remote support is only as safe as the platform behind it. That's why we built ours on principles that put you in control at every step.
- You see everything we do — your screen mirrors our actions in real time.
- Connection needs your code — we can never connect without the number shown on your screen.
- Full audit trail — every session is logged and timestamped for compliance.
- End-to-end encryption — TLS 1.3 across every connection, keys rotated regularly.
- Hosted in Australia — on our own infrastructure, no third-party cloud providers.
- Close the window to end the session — one click disconnects us immediately.
Get Connected in Minutes
Give us a call first — our technician will confirm remote support is the right fit — then download and run the tool below.
Available Monday to Friday 8am–5pm. After-hours support available by prior arrangement.
Managed-service clients and technicians: Sign in to the remote portal