Enterprise-grade fibre — with the SLAs your business actually needs
NBN Co's enterprise products are nothing like residential NBN. nbn® Enterprise Ethernet (NEE) is a dedicated fibre service with a 4-hour fault response SLA, guaranteed symmetrical speeds and 99.95% uptime — purpose-built for cloud-first businesses, multi-site operations, VoIP-heavy workplaces and any organisation where the internet going down means real money walking out the door. We design, scope, quote and deliver the entire stack via our nbn® business retailer partnerships.
Products & Offerings
The full nbn® business product range
nbn® Enterprise Ethernet (NEE)
Dedicated symmetrical fibre — 10/10 up to 1000/1000Mbps. 99.95% SLA. 4-hour repair commitment. Guaranteed CIR (no contention with residential traffic). The benchmark for any business where the internet is mission-critical.
Business NBN (Bundled Wholesale)
Priority business queues on top of the residential NBN technology at your address — FTTP, HFC, FTTC, FTTN or Fixed Wireless. Best when NEE isn't justified by the workload.
Fibre Upgrade Program (FTTN → FTTP)
If you're on FTTN/FTTC and stuck with sub-100Mbps, NBN's free fibre upgrade program rolls fibre to your door — we manage the application, install scheduling and post-install router reconfiguration.
NBN Speed Tiers (25/100/250/1000)
We pre-check what your address actually supports, run a speed audit on existing services, and right-size the tier so you're not paying for speed your access tech can't deliver.
Multi-Site nbn® Aggregation
Where you have multiple sites, we design and deliver matching NEE / Business NBN services with consistent speeds, IP plans and failover — so every shopfront behaves the same.
Static IP & Reverse DNS
All business NBN services support static IPs and routed subnets where required. We handle the order, reverse DNS, and firewall config.
Why Us
Why design your nbn® solution with us
Address-Level Pre-Checks
Before you commit, we run a wholesale nbn® check on your exact address — what technology, what speeds, whether NEE is on-net, expected build cost (zero, partial, or capital contribution). No nasty surprises after signing.
Vendor-Neutral Quoting
We quote across multiple nbn® retailers (Aussie Broadband, Vocus, Symbio, Macquarie, Vertel) and present apples-for-apples — best price, best SLA, best fit for your business.
Project-Managed Delivery
NEE installs involve cabler appointments, NBN tech visits, fibre lead-in, NTU mounting and CVC provisioning. We coordinate every step so you're not chasing five vendors yourself.
Edge Hardware Done Right
We supply, configure and install the firewall / UniFi gateway behind the NEE / NBN service — VLANs, QoS for voice, IPSec VPN, failover orchestration.
Failover Architecture
Even the best fibre fails sometimes (someone always cuts a cable eventually). We design true diverse failover — secondary NBN, 4G/5G or microwave — with automatic cutover and monitoring.
One Number For Service
Fault on the service? Slow speeds? You call us — we drive the retailer and NBN ticket from open to resolution. You don't sit through 90 minutes of Tier-1 questions.
Use Cases
Where nbn® business solutions shine
Cloud-Native Offices
M365, Google Workspace, Xero, Salesforce, Adobe CC — modern offices are 100% internet-dependent. NEE's symmetrical speeds and SLA pay for themselves the first time you avoid a half-day outage.
VoIP & Teams Phone Workplaces
20+ concurrent voice calls without QoS turning your sales floor into a robot-voice convention. NEE's guaranteed bandwidth and low jitter is the right substrate.
Hosted Applications
Citrix, Azure Virtual Desktop, AWS WorkSpaces, hosted line-of-business apps — anything where the user experience is bottlenecked by upload speed.
On-Site Servers Exposed To Internet
Static IPs, reverse DNS, business-priority routing — exactly what you need when you're hosting an Exchange, RDS, VPN, or LOB app on-premises.
Multi-Site Headquarters
Higher-spec NEE at HQ, matching Business NBN at branch offices, all knitted together with SD-WAN. Consistent performance, centralised IP plan, predictable cost.
EFTPOS-Critical Retail
Cafes, bottle shops, retail chains where the EFTPOS not working = the till stops. Business NBN priority queue + 4G failover = no Saturday-night drama.
Our Process
How an nbn® enterprise delivery runs
Address & Use-Case Discovery
Free pre-check on your exact business address — what's available, what's right-sized for your business, and where the failover redundancy should sit.
Vendor Comparison & Quote
Side-by-side comparison of 3-4 NBN retailers offering the same wholesale product — different SLAs, support tiers, contract terms, total cost. We recommend, you choose.
Order & Project Plan
NEE projects are typically 8-16 weeks; Business NBN 1-4 weeks. We provide a written project plan with milestones, dependencies and check-ins.
Site Survey & Cable Path
For NEE, NBN's cabler designs the fibre lead-in to your building. We coordinate access, lift permits, building manager sign-offs, and NTU mounting location.
Install, Test & Cut Over
On commissioning day we install the firewall, configure the new service, validate speeds and SLA, cut over from the old service, and decommission the legacy ADSL/NBN once stable.
Documentation & Handover
Written service summary — login portals, static IPs, contacts, SLA, escalation paths — in your IT documentation vault. Plus 30 days post-cutover hyper-care.
FAQs
nbn® Business FAQs
What's the difference between Business NBN and nbn® Enterprise Ethernet?
How much does NEE cost?
How do I know if NEE is on-net at my address?
Can NBN upgrade my FTTN to fibre for free?
How long does an NEE install take?
Can you do diverse-path / second-fibre failover?
Do I need a contract?
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